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Privacy notice

We collect what you type into the enquiry form and nothing else. It is used to answer you, kept while the enquiry is live, and never sold or used for marketing.

Last updated:

Who is responsible for your data

Viaforta is the data controller under the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and, where the GDPR applies to you, under Article 4(7) of Regulation (EU) 2016/679.

Enquiries about your data reach a named person, not a queue.

Registered name
Ali Karacuha
Craftsmen registry number
879402
Tax office
Sarıyer
Tax number
5070925641
Registered address
Tarabya Mah. Aydoğdu Sk. No: 26/3, Sarıyer / İstanbul, Türkiye

What we collect

Only the fields on the enquiry form, plus the technical details a web request carries. There is no account, no tracking profile and no data bought from anyone else.

Name
So the reply is addressed to a person.
Company and country
To quote the right Incoterms, freight and lead time.
One contact field
An e-mail address or a WhatsApp number — whichever you gave us. We ask for one, not both.
The parts you asked about
Part numbers and quantities, including anything typed into the free-text line.
Which page you sent it from
So we know which part number brought you here and can answer in context.
IP address
Held briefly and only to count submissions per address, which is how the form resists automated abuse without a CAPTCHA.

Why we hold it

To answer your enquiry, to quote, and to fulfil and invoice an order if one follows. That is the whole list.

We do not send a newsletter, we do not profile you, and we do not pass your details to anyone who would market to you.

Who else sees it

Six suppliers process data on our behalf, each under a contract that limits them to that purpose. None of them may use your details for anything of their own.

Hetzner
Runs the server the site is served from. Server logs, which include the IP address, sit here.
Cloudflare
Sits in front of the site as DNS and proxy, so every request passes through it before reaching us. Sees the IP address first.
Supabase
Holds the enquiry itself — your name, company, country, contact details and what you asked about — and any file you attach to a custom-moulding request.
Resend
Sends the acknowledgement and the internal notification. Handles your contact details and message.
Zoho
Runs our mailbox, so the notification and any reply thread live there.
Google Analytics
Counts page views and where visitors arrive from. Runs only if you accept analytics cookies; decline and it is never loaded.

If a supplier is added or replaced, this section changes before the change goes live, not after.

How long we keep it

An enquiry that does not become an order is kept while it is live and for a period after, so that a buyer who comes back months later is not starting again. After that it is deleted.

Where an order follows, the commercial and accounting records are kept for as long as Turkish tax and commercial law requires, which is longer than we would otherwise choose.

The abuse counter expires by itself within minutes. Server logs roll over on our host’s own schedule.

Where it goes

We are in Türkiye. Our suppliers operate infrastructure in the European Union and the United States, so answering you involves your details leaving your country and, if you are in the EU or the UK, leaving that area.

Those transfers are made under the Standard Contractual Clauses the suppliers publish, and under the KVKK on the basis that the transfer is necessary to perform the contract you asked us to enter into.

What you can ask for

You can ask what we hold about you, have it corrected, have it deleted, ask us to restrict or stop a particular use, and ask for a copy in a portable form. Under the KVKK you may also ask whether your data has been transferred abroad and to whom.

Write to the address below and we will answer within thirty days — in practice, much sooner. There is no charge.

If you are not satisfied, you may complain to the Turkish Personal Data Protection Authority (KVKK Kurumu) or, in the EU or UK, to your national supervisory authority.

Cookies

This site sets one kind of cookie, and only if you say yes to it. Google Analytics counts page views and where visitors arrive from, so we know which part numbers bring buyers here. Accept and it sets its own cookies; decline and it is never loaded. Until you choose, nothing is written to your device and the counter runs without identifying you. There is no advertising tag and no social embed.

Your answer is remembered so you are not asked again, and a refusal is remembered exactly as an acceptance is. Clearing your browser data forgets it and the question comes back.

One other thing is stored on your device: the quotation list you build by adding parts, held in your browser’s local storage so it survives moving between pages. It never leaves your device until you press send, it contains only part numbers and quantities, and clearing your browser data removes it.

How to reach us

Write to the address below with "data request" in the subject line and it will reach the person who can act on it.

Registered name
Ali Karacuha
Craftsmen registry number
879402
Tax office
Sarıyer
Tax number
5070925641
Registered address
Tarabya Mah. Aydoğdu Sk. No: 26/3, Sarıyer / İstanbul, Türkiye

Terms of sale

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